Shipping policy

Shipping Policy

Where we ship

We currently ship to addresses within the United States. International shipping is being evaluated and will be announced when available.

Processing time

In-stock consoles ship within 3–5 business days of order confirmation.

Custom orders and made-to-order builds typically take 2–6 weeks depending on complexity. Estimated completion will be confirmed by email after order placement.

Shipping methods

Standard shipping: USPS Priority Mail (2–5 business days)
Expedited shipping: UPS Ground or FedEx (1–3 business days, calculated at checkout)

All consoles ship double-boxed with custom foam protection. Every shipment includes full insurance coverage at the declared sale value.

Tracking

A tracking number will be emailed once your order ships. You can also view tracking from your StudioFR account at any time.

Lost or damaged in transit

If a package arrives damaged or doesn't arrive at all:

1. Photograph any visible damage to the box and contents before unpacking further
2. Email us at support@studiofr.store within 48 hours of delivery (or expected delivery date if missing)
3. We'll file the carrier claim and ship a replacement or refund — your choice — once the claim is acknowledged

Local pickup

Local pickup may be available by appointment in Florida. Email support@studiofr.store before purchase if interested.

Questions? support@studiofr.store