Refund policy

Refund Policy

Each StudioFR console is a one-of-a-kind restoration. Our return policy reflects that — we want every customer satisfied, but the process is different from buying a mass-produced item.

Defects (warranty)

Every restored console comes with a 30-day functional warranty starting on the date of delivery.

If your console fails to function as described within 30 days due to a defect in restoration:

1. Email support@studiofr.store with photos and a short description of the issue
2. We'll diagnose remotely and either ship replacement parts (if user-installable) or accept the unit back for repair or replacement
3. Return shipping for warranty claims is paid by StudioFR

Cosmetic flaws disclosed in the listing photos and description are not considered defects.

Buyer's remorse

Stock consoles (not custom-built to order) may be returned within 14 days of delivery for a refund of the purchase price minus original shipping.

Return conditions:
— Console must be in the same condition as shipped, with all included accessories
— Original protective packaging must be reused
— Buyer pays return shipping and is responsible for adequate insurance
— A 10% restocking fee applies (covers cleaning, retesting, and re-listing time)

Custom orders

Custom builds, custom paint jobs, and made-to-order modifications are non-refundable once production begins. We confirm all design choices in writing before starting work to avoid surprises.

Damaged in shipping

See the Shipping Policy. Damage claims are filed with the carrier; we issue replacement or refund once the claim is acknowledged.

Refund timing

Approved refunds are issued to the original payment method within 5–10 business days of receiving the returned item or claim approval.

Questions? support@studiofr.store